AGCO Maintenance, Diagnostic and Repair Resources for Customers

AGCO supports farmers and gives them the right to repair their equipment

This includes the requirement for customers to be provided with the information and tools to help them maintain the condition, repair, and diagnose their equipment. AGCO developed their AGCO diagnostics tool for customers, a tool called Tech Connect Diagnostics-CV (TCD-CV). TCD-CV is a component of the Tech Connect Suite that can be provided to customers to aid with maintaining and diagnosing and fixing their equipment.

Tech Connect Diagnostics

TCD-CV is a website-based application that is available for rental through authorized dealers that offer and maintain the specific brand of the customer. The application allows access to any model supported by TCD-CV that the dealer has contract to offer.

Access to TCD-CV is purchased by an authorized dealer through the AGCO tool for service website. The TCD-CV package has a variety of rental period options including 1 month three months, and six months. The package comprises:

PC that has TCD-CV installed as well as the cables needed to connect to an appropriate unit
Electronic access to diagnostics as and access to support manuals, help screens , and quick-start guides
All pertinent published service information such as service manuals, service guides, and operator’s manuals can be purchased through AGCO Pubs. AGCO Pubs website.

Accessing the Internet

Access is a straightforward order procedure that is placed via an authorized retailer.

The customer must review and accept this “Tech Connect Diagnostics End User Agreement.” Your dealer will be able to print a copy of the agreement for review.
The dealer will require basic information about the customer including address, name, contact information, and the duration of the rental. The information collected will be used to send an request from AGCO Service Tools for TCD-CV login credentials.
The dealer will submit an order to purchase the set through AGCO Service Tools. AGCO Service Tools website. After that, the dealer will bill the client for the cost of the rental of the tool, which includes the refundable core cost to purchase the tools. AGCO Service Tools will process the order and delivery to the customer in 3-4 days. A customer’s email will be sent by AGCO Service Tools with the login details. The rental clock will begin within 48 hours of the time the email has been sent.
When the customer has received the software, they are able to start their PC and sign in to the TCD-CV program with the credentials that were provided. Internet connection is needed for validation.
When the rental time is up, the customer must return the tool at AGCO Service Tools, in the original packaging, with the label for shipping that was prepay. Once the tool has been accepted from AGCO Service tools and has been verified as being in good functioning order The dealer will be informed and the deposit paid by the customer will be reimbursed by AGCO Service Tools. When the device is damaged or has not been returned then the deposit won’t be returned.

TCD-CV Customer Tool Functions

This tool will grant users to access the following features:

Utilize the Application on several AGCO vehicle models that have been provided by the service tool.
Find content that includes:
Services Information: All publications types for this particular model (Operator Manuals, Workshop Manuals Instructions and Diagnostic Fault Codes)
Diagnostic Information – applicable to the entire range of Tech Connect Diagnostic-supported machines
Sub-Assembly Information
The Product Support Program (PSP)
Configuration Details
Network Scan
View Error Codes
Utilization to perform the function Diagnose

Training and Assistance

A dealer serves as the client’s primary contact when it comes to questions related to the use and support for TCD-CV. A large portion of this support is available within TCD-CV’s Quick-Start Guides built into the TCD-CV program. Customers must contact their local dealer for assistance. It is crucial to know that additional fees may be imposed in addition to the initial rental amount and after-sales support for this product. Response time to customer support through the dealer who supports TCD-CV are 1 to 2 business days.

Models Available

For a long time, farmers and AGCO dealers relied on basic tools to diagnose and fixing equipment. Technology has advanced and AGCO created onboard diagnostic capabilities in a number of our more modern machines to facilitate diagnosis for our customers and dealers. Although a large portion of diagnostics and repairs for existing AGCO machines can be accomplished by combining on-board diagnostic tools and the basic ones, AGCO recognized the need to design and supply additional diagnostic tools for our customers for future machines because of the constant technological advancements.

As AGCO introduces new products, we’ll introduce a new diagnostic feature that will allow the customer to have a simpler way of diagnosing their system with the help of TCD-CV. This feature will help protect crucial systems from being altered while also allowing access to all diagnostic data of the machine.