For one-off assistance for invoices that are in dispute or a continuous credit control service credit collection agencies are utilized by a multitude of companies in the UK.
There are many reasons firms use an external service in the field of credit control and debt collection:
Access collection expertise that can beat and surpass the in-house resources and deliver results
Get back time and energy to focus on more recent invoices or your core business
Relax knowing that your balances are safe in the hands of a trusted expert.
Services are generally delivered on a successful-only basis
Beware of having to write off invoices that are not paid
The majority of businesses that decide to work with an agency for debt collection have faced one or more of these issues:
Not enough internal resources and skills
The efforts of in-house collection have not been successful or aren’t performing
A significant overdue loan
Uncontactable customers
A customer who disputes the invoice
A very difficult customer
Repeated excuses and complaints from clients
These problems can affect every business, regardless of its shape or size, however, certain companies face these issues more often than others.
This article will provide an in-depth review of some kinds of businesses that can benefit by using the services of a debt collection agency. Do you think your business could benefit as well?
Fast-growth companies
Growth is an exciting phase for businesses however, it can also bring difficulties when it comes down to collecting payment from customers.
Your team might not have the resources, time or experience to manage the increasing number of invoices per month.
Additionally, a steady cash flow is essential to help grow, which is why it’s essential that the payments are made at a timely pace.
New businesses
The use of a debt collection agency could be very beneficial for newly formed businesses.
If you are starting your own business, generally all of the roles fall into one or a few hands. This means that the person in charge of credit control might not have the expertise or knowledge required to achieve the best outcomes.
Utilizing a debt collection agency lets you get access to expertise that can result in results and allow you to regain the time and energy to focus on building your business on the starting.
Furthermore, outsourcing instead of hiring additional employees to perform the task gives the flexibility required at the beginning of business.
Businesses that are seasonal
Companies with extremely seasonal patterns in their trading can be unable to effectively control their credit throughout the year. This could make reducing and chasing late payments a challenge.
There are some companies that may not have enough need to employ someone for the work during slower times while others may require assistance during busy times to assist their staff in dealing with the increased work load.
In these cases, using an agency for debt collection is beneficial since the flexibility of outsourcing permits you to get assistance whenever you require it the most.
Small-sized companies
Many small-scale businesses send their invoices that are in arrears to collection companies every day, because they realize that collecting late payment is not their specialty and a third-party is more likely to get more success.
If you’re working with only a few employees, it’s likely that you won’t have enough time or money to pursue late payments without putting off important business tasks. If you use an agency for debt collection it will allow you to make time to focus on your business, and also receive a payment.
Utilities companies
The commercial utilities companies like telecoms, water, and energy companies often collaborate together with credit collection companies.
The complex nature of customer relations in this industry, combined with the complex regulations, makes it difficult to track payments.
When working with a trusted credit collection company, utilities companies can reduce time and expense while making sure that their reputation is secure throughout the day.
Construction companies
Construction industry known as a business with one of the most shady payment record within the UK.
Retentions, when used in conjunction with the structure of sub-contractors and contractors are two of the main reasons for lengthy delay in payment.
Debt collection agencies have a wealth of knowledge of these problems and often do a great job getting your invoices paid.
Manufacturing companies
Manufacturing companies require a readily accessible source of supply and raw materials to remain competitive and to meet the demand. However the cash flow issues caused by dealing on credit terms may create a challenge.
So, waiting for payment to arrive to allow new orders to be fulfilled could be very difficult.
It is a good thing that debt collection agencies can assist to speed up the process of collecting debt by reducing the waiting time for payment, and boosting the flow of cash.
Companies that recruit
Recruitment firms may find difficult managing cash flow due to the need to pay contractors and temporary employees while waiting for bills to be paid out by their clients.
Thus, being paid in time is crucial for their achievement.
Collaboration in conjunction with agencies for debt collections to resolve any invoices due to late payment helps recruitment firms focus on the remainder of their sales ledger, preventing further invoices from being overdue.
Industry of wholesale
The use of long credit term is a commonplace in the wholesale business and even more so when the business imports or exports products.
This puts a significant pressure on cash flow and increase the importance of being paid promptly.
Professional services
Professional service providers like lawyers, architects, engineers and financial advisors typically put the emphasis on relationships with clients.
However trading with credit terms, these relationships could be straining when they are required to wait for a long time to receive payments.
It is not only difficult to track payment in-house, but there’s also the risk of causing upset and possibly losing a client who is valued.
The use of an agency that collects debt when needed can help keep these relationships with customers.
A reliable debt collection company is aware that keeping your client relationships is crucial.
Frontline Collections – (Manchester Debt Collection Office)
Wilsons Business Park Centre, Initial Business centre 7, Manchester M40 8WN
0333 043 4426
frontline-collections.com
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