A report has revealed how customers of Ryanair and easyJet were wrongly told they needed to have at least six months left on their passports, not three months, for travel to the EU.
Image: Matt Alexander/PA Wire)
Customers of easyJet and Ryanair who’ve wrongly been told their passport isn’t valid before boarding a flight are being urged to claim compensation.
Passport rules have changed since Brexit, as Brits can no longer travel to the EU on a passport that is about to expire.
The new measures mean you must now have at least three months left on your passport after the day you plan to leave an EU country.
These rules apply to EU countries (excluding Ireland) as well as Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland and Vatican City.
However, a report by The Independent has revealed how customers of Ryanair and easyJet were wrongly told they needed to have at least six months left on their passports, not three months, for travel to the EU.
If this has happened to you, and you were denied boarding, Martin Lewis’ MoneySavingExpert is urging you to claim compensation worth up to £520 per person.
The money you could be owed would be on top of a full refund for your original flight.
Civil Aviation Authority (CAA) rules state that passengers who have wrongly been refused entry onto a flight are entitled to either a full refund or an alternative flight.
Coby Benson, a solicitor at Bott and Co also told MoneySavingExpert that incorrectly being denied entry would also be trigger for compensation on top.
Have you successfully claimed compensation for a flight? Let us know: [email protected]
He said: “Where the passport has been incorrectly read, then the denied boarding provisions absolutely apply.”
The amount of compensation you could be owed depends on the length of your original flight and how delayed you were in getting to your destination.
For example, for an original flight of under 1,500km and disruption time of less than 2 hours later at final destination would trigger £110 compensation.
For arrival of more than two hours later, the money owed jumps to £220.
Medium flights with a length of between 1,500km to 3,500km, the compensation is £175 for disruption time of less than three hours, or £350 for more than three hours.
Long-haul flights of over 3,500km will trigger £260 compensation for delays under four hours, or £520 for more than four hours.
EasyJet passengers can request a refund, make an expenses claim and launch a full claim for compensation online.
Ryanair passengers need to email the airline to request a refund, though you can make an expenses and compensation claim online.
Your passport must also be less than ten years old on the day you enter an EU destination under the new rules post-Brexit.
If you renewed your current passport before the previous one expires, extra months will have been added to its expiry date – this means it would be valid for longer than ten years.
But any extra months on your passport over ten years no longer count towards the minimum period needed to travel within the EU.